Datenschutzerklärung

Seelra Privacy Policy

Welcome to Seelra (hereinafter referred to as "we" or "the Company"). This Privacy Policy explains how we collect, store, use, share, and protect your personal information when you visit our website, use our products or services, or otherwise interact with us (including, but not limited to, matters related to sales, marketing, or events). Please read this policy carefully before using our services; if you do not agree with any part of this policy, please do not use our services. If you have any questions or concerns, please contact us using the details provided at the end of this document.

I. What Personal Information We Collect

Depending on how you interact with us, the choices you make, and the products and features you use, we may collect the following categories of personal information:

1. Information you voluntarily provide: Information you actively submit when registering an account, placing an order, filling out forms, contacting customer service, participating in events, etc., such as your name, contact details (email, phone number), shipping address, payment information, and account details.
2. Automatically collected information: When you visit, use, or browse our services, we may automatically collect device information, log information (such as IP address, browser type, access time, browsing history, click behavior, etc.), and approximate location information via cookies and other similar technologies.
3. Information from third parties: We may obtain information about you from public databases, marketing partners, social media platforms, and other external sources, and we will verify the legitimacy of such sources in accordance with the law.

II. How We Process Your Personal Information

We process your personal information only on a lawful basis. The purposes of processing include:

1. Providing, improving, and managing our services: Processing orders, completing transactions, delivering goods, providing after-sales service and customer support, and optimizing products and user experience.
2. Communicating with you: Sending you service notifications, order status updates, and account information, as well as marketing and promotional information (subject to your consent).
3. Ensuring security and preventing fraud: Identifying, preventing, and addressing security risks, malicious attacks, and fraudulent activities. 4. Compliance with laws and regulations: Fulfilling applicable legal obligations and cooperating with lawful requests from regulatory bodies or judicial authorities.
5. Other purposes for which you have provided consent.

III. Sensitive Personal Information

We process sensitive personal information only with your explicit consent or as permitted by applicable law (e.g., for information concerning health, biometrics, or precise location, we will implement stricter protection measures and obtain your separate consent).

IV. How We Share Your Personal Information

We do not sell your personal information to unrelated third parties. We may share necessary information with specific categories of third parties only in the following circumstances:

1. Service providers: Third parties that assist us in operating our services—such as payment institutions, logistics and delivery providers, data analytics firms, cloud storage providers, and marketing service providers—will access information only to the extent necessary to provide their services.
2. Business transactions: In the event of a merger, acquisition, asset restructuring, or similar transaction, relevant information may be transferred as part of the transaction assets; we will fulfill notification and other obligations in accordance with the law.
3. Legal requirements: To comply with laws and regulations, respond to lawful requests from judicial or administrative authorities, or protect the legitimate rights and interests of ourselves and others.

V. Cookies and Similar Tracking Technologies

We may use technologies such as cookies, log files, and web beacons to enhance the service experience, conduct traffic analysis, and provide personalized recommendations. You can manage or disable cookies through your browser settings, though doing so may affect the normal functioning of certain features.

VI. Information Storage and Retention

We retain your personal information only for the period necessary to achieve the purposes described in this policy, unless otherwise required by law. Your personal information may be transferred to and stored in the country or region where we or our service providers are located. [If cross-border transfer is involved, we will implement necessary protective measures in accordance with the law, such as signing standard contractual clauses.]

VII. How We Protect Your Information

We have established appropriate organizational and technical security processes and measures (such as encryption, access controls, and security audits) to protect your personal information. Please note, however, that no electronic transmission over the Internet or information storage system can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will never breach our security measures to illegally collect, access, steal, or tamper with your information.

VIII. Your Privacy Rights

Subject to applicable laws (including, without limitation, the GDPR, CCPA, and China’s Personal Information Protection Law), you have the following rights:

1. Right of access: To inquire about and obtain the personal information we hold about you.
2. Right to rectification: To correct inaccurate or incomplete personal information.
3. Right to erasure: To request the deletion of your personal information when statutory conditions are met.
4. Other rights granted by applicable laws, such as the right to withdraw consent, opt out of marketing, restrict or object to processing, and data portability.

IX. How to Exercise Your Rights

The easiest way to exercise your rights is to contact us (see contact details below). We will review each request in accordance with applicable data protection laws and respond within the statutory timeframes. To verify your identity and ensure security, we may require you to provide necessary identity verification information.

X. Children's Privacy

Our services are primarily intended for adults, and we do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will delete the relevant information as soon as possible.